Who we are

We are VitaSkin, please check out more about us here. Our website address is: https://www.vitaskinclinic.com.

Appointments and Cancellations

Appointments are at your request and require Tk 1500 non-refundable doctor consultation fee for new patients in order to secure an appointment; the fee is redeemable against treatment. If you are unable to attend appointments, we require a minimum of 48 hours’ notice, in order to reassign your appointment time to another patient. Missed appointments or failure to give the required notice will result in Tk 1500 cancellation fee being charged. You can make the payment via the payment link sent by us.

Booking Scheduling

You are requested to book an appointment prior to coming in. Appointment slots are booked quickly so booking ahead of time is highly recommended (1 week). Walk-ins are welcome as we will try our best to accommodate you if a doctor/ therapist is available however we cannot guarantee a consultation or procedure slot. 

Cancellation Policy

Cancellation of treatment should be made 24 hours prior to the scheduled time. Failing to confirm your appointment will result in automatic cancellation.

Refunds

Strictly No Refunds are available after creating the invoice and during & after the treatment as you will be given complete & concise information about the treatment prior to deciding to go ahead.

Payments

Credit cards, debit cards & cash are acceptable modes of payment. Card transaction fee is not applicable. Cheques, personal or company are not acceptable. Payment must be made in full at the beginning of each session.  Credit or due is not acceptable. Payments can be made in installments with packages of a maximum of two installments.

Insurance

We do not have direct billing with payers however we do provide documentation for reimbursement purposes at the time of billing.

Confidentiality

Client records remain the property of VitaSkin as we guard our clients’ details with the highest security. No part of the client information is shared with any other clinic or individuals. We will use your email address to send out the monthly newsletter and your mobile number for a monthly offers SMS. If you prefer not to receive either please inform the management.

Complaint Policy

We strive to provide our clients with the best service possible & if we have failed to do so please send here info.vitaskin@gmail.com an email with the details of your complaint. We will acknowledge your email within 2 working days & respond to you within 7 working days of receiving a written complaint. Please do feel free to leave feedback on your experience at VitaSkin on our website. 

Patient Responsibilities

  • Arrive on time for the appointment, late arrival 15min or over can deem a cancellation.
  • Strictly follow post-treatment guidelines for maximum results & to avoid complications. In order to get the desired results, it is required to follow the discussed plan with the doctor.
  • Provide all full medical disclosure.
  • Ask as many questions as necessary for informed consent. 
  • Take care of your personal belongings.
  • Ensure payment is made in the acceptable mode of currency.

Childcare

We politely request you not to bring your children along to your appointment with us unless they are supervised by another adult. Children will not be allowed into treatment rooms for health and safety reasons.

Before & After Images

Pictures are taken at every appointment to chart patient progress. These will not be displayed publicly or on social media unless we have written consent from the patient. 

Personal Data

At VitaSkin, we understand the importance of ensuring that the personal information entrusted to us is protected and respected at all times. All personal data is handled in accordance with the Data Protection Guidelines.

This privacy policy sets out the basis on which the personal information we collect from you, or that you provide to us, will be processed by VitaSkin.

Prices

Our listed prices on our web pages, brochure, or in magazines, newspaper articles, and write-ups are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.

Skin Care Products

We regret we cannot refund any skin products for hygiene reasons.

Foreign Languages

Languages used in the facility are Bangla, English, Hindi. In the event you do not speak any of the mentioned languages we request you to preferably bring an interpreter along.

Information Record System

Our patient records are electronic. Due to the electronic health records consents are also taken electronically with electronic signatures. 

Disclaimer

VitaSkin does not guarantee the results of treatments carried out as the outcome is dependent on many variables including hormonal changes and clients’ individual responses to healing. Please be sure to provide the doctor with as much information about your medical history for a more favorable prognosis.

Website Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Website Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Website Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.